Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rancliffecoffeehouse@gmail.com.Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at rancliffecoffeehouse@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds / non-returnable items

At Rancliffe Coffee House, our goal is to provide our guests with the highest quality service, and of course, delicious coffee. We want you to be happy with your experience, so we strive to make sure our return policies reflect that.

Coffee is perishable and our whole beans are roasted to order, so we're unable to accept returns on coffee. But we're here to help! If there was an error with your order, please contact us at rancliffecoffeehouse@gmail.com within 30 days of your purchase. 

Everything Else - If you are dissatisfied with your order in any way, don’t hesitate to reach out to us about a return or exchange within 30 days of purchase. Just email us at rancliffecoffeehouse@gmail.com

Unfortunately, we cannot accept returns on sale items or gift cards.